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Compliance and Legal


Western Union Business Solutions is subject to a wide range of laws and regulations and has a team dedicated to addressing these areas.


Western Union Business Solutions recognizes the importance of protecting its clients’ email addresses and other personal information. With a view to preserving the confidentiality of personal information and offering our clients the best possible service, we strictly adhere to privacy regulations.

For more information, read our Privacy Statement.

Information on MiFID

The Markets in Financial Instruments Directive “MiFID” (Directive 2004/39/EC) came into force on November 1, 2007. MiFID establishes a new framework to standardize the regulations and procedures applicable to all financial institutions (investment firms, credit institutions) in the European Union.

MiFID covers investment services such as the execution of orders, the reception and transmission of orders, investment consultancy, etc. and financial products such as equities, bonds, money market instruments, funds and derivative instruments.

MiFID aims to ensure competitiveness and transparency of financial markets in the European Union and to strengthen investor protection and information.

For more information on MiFID and Western Union International Bank services, please consult the following documents:

Other useful documents

If you have a complaint please visit our Complaints page.